A few projects I enjoyed...
My project experience has ranged from technology application development (full SDLC) including mobile, dashboard (and other web development), infrastructure remediation, information security, data conversion, process improvement, to projects in support of sales and marketing. My customers have been both internal from multiple business areas, and external. I have also worked as a project manager on innovative projects, in program and organizational development initiatives spanning multiple geographies; spear-headed and planned several networking and promotional events, managed a portfolio of projects and led an innovation idea lab and team. I’ve supported the development of new Program Management Offices/PMO's at Kaiser Permanente, Matson Navigation, and Accenture, and a major HR re-organization at Accenture. As such, I have developed a keen understanding of leading organizational change across a variety of functional groups, implementing best practices for seamless transitions.
People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily. - Zig Ziglar
MATSON NAVIGATION: Architecture and Innovation Portfolio - IT Services PMO
The Architecture and Innovation Teams are one and the same at Matson…the Architecture team “officialized” “Innovation” at Matson. However, other groups, such as Infrastructure and Operations, were also and always are innovating. In fact, other groups at Matson are encouraged to participate in the Innovation projects, so team sizes could vary and expand beyond the Architecture team. My job was to manage the Architecture portfolio which also included the Innovation pipeline, process, and projects. The Innovation team started in 2015 with some initial concepts of how to shift a more traditional company culture and mindset to one that embraces innovation. When I took over the project management of the initiative, it was still largely undefined. However, by the time I left Matson, it had taken shape and was progressing at a respectable cadence. We had about 62 ideas at the time I left Matson. I ran a weekly triage meeting where I facilitated the review of new ideas and determination of business value, priority, and next steps in the pipeline process. Much of what occurred here was business case development…I drove collaboration and progress of the pipeline with the various business groups to determine need and overall value of the ideas. The ideas ultimately funneled into either a proof of concept, pilot, full-blown project or enterprise initiative….or were declined. The impulse behind the Innovation team is “keep thinking about how we can do things better”. The team is probably the most inspired and creative, free-thinking group in the company. I spearheaded the promotion of the "Innovation Newsletter", which aimed to inspire and fuel the spirit of innovation in the company. The diversity of this portfolio of projects, from large waterfall enterprise initiatives to larger hybrid Agile/waterfall development projects, to purely Agile projects, pilots, and POCs, honed my expertise in the planning and reporting of iterative work into traditional project roadmaps for executive-level communications. I also became skilled at distinguishing when a traditional project management style was needed, and when it was better to take a "servant leadership" approach and encourage self-organization among teams (i.e. Agile Scrum).
KAISER PERMANENTE: KPIT Infrastructure Remediation Program - Program Management Office Reorganization and Primavera P6 Implementation
Kaiser Permanente Infrastructure Program is responsible for the remediation (updating) of technology infrastructure in all of their facilities every five years. Kaiser facilities include hospitals, medical office buildings, and office buildings. Technology infrastructure present during this time was Voice, LAN/WLAN, Wireless, and VOIP (Voice over IP). The PMO (Program Management Office) for the IP organization was in the midst of a major reorganization and additionally, planning a major technology implementation. I was assigned to a team of five project managers and a program manager to guide them through the reorganization and the implementation, and to help to ensure their projects were in compliance with budgetary, schedule, and governance requirements. The IP PMO was situated as the final filter before the executive board and thus, there was high visibility on the success and accuracy of our reports and functions. I was accountable to my team to ensure they were successful.
ACCENTURE: HPPE - High-Performance Process Excellence
I co-developed a post-launch support plan during the development phase of the new High-Performance Center of Excellence in India, and managed the integration process post-launch. The project was focused on the development of an intellectual asset "Best Practice Business Models", an ever-evolving knowledge base gathered from our subject matter experts on the field with clients working in Consumer Goods and Services and Retail Industries. I played an integral part in determining QA standards for quality and consistency related to process model content and the technical design and delivery of the asset via an internal web-based tool. I coordinated global teams across the US, Latin America, Europe and Accenture's Process Excellence team in India.
“I had the opportunity to work with Alicia for roughly 7 months. In that time, she was a dedicated project manager for my team and our projects. Her attitude and hard work were always appreciated by the entire team. She developed quality materials for senior management, up to the CIO. Alicia was able to champion projects and garner support across IT and related business units, which enabled projects to progress and the team to grow.”
Chris Bailey - Director of Innovation & Architecture
Managed Alicia indirectly at Matson
“Alicia and I worked together as she supported the IT Services PMO. In her role, Alicia worked directly with the Director of Architecture and Innovation, supporting him and his team across a varied portfolio of projects. Alicia provided direct project management support for several projects, and oversight, guidance and reporting at the portfolio level for both projects and short-term Proofs of Concepts. I recommend Alicia as she successfully navigated a changing environment and facilitated the stabilization of the newly formed Innovation team. In addition to her project management skills, Alicia also has excellent communication skills and emotional intelligence enabling her to interact effectively through the organization.”
Steve Smith, Strategy and Operations Leader
Managed Alicia directly at Matson
“Alicia Lerrigo was a key partner providing excellent technology support in assisting the International Group GBG and EMEA KYC teams to meet all Wholesale Banking Customer Due Diligence requirements by the December 31, 2014 deadline. Alicia quickly learned the GBG and EMEA KYC business models and created two separate project plans that ensured achievable timelines and key milestones would be met. Alicia scheduled and facilitated various partner meetings throughout 2014 with each IG Team, and was instrumental in keeping each Team focused on the detailed work efforts required to meet the overarching project objectives. Alicias tenacity and meticulous focus on details is applauded and appreciated. The GBG and EMEA KYC teams looked to Alicia to provide technology support to address issues/concerns and Alicia quickly partnered with the right Wholesale Technology teams, as appropriate, to plan, resolve and close any open issues/concerns. Alicias dedication and cross-organizational partnership was instrumental in supporting the GBG and EMEA KYC Teams to a great year-end finish. Thank you, Alicia, for your hard work and partnership in support of the International Group and to the International Portfolio and Program Management Group.”
Gabriela Spindola, Portfolio Manager
"Alicia was liaison to my group at Wells Fargo"
“I have known Alicia for six months in her capacity as a Business Consultant at Kaiser. Alicia frequently distinguishes herself by submitting exceptionally well researched and written reports and showing a strong commitment to quality in her work. She is also a fantastic team player by always encouraging her teammates to dig deeper to better ourselves and be a more efficient team. Alicia is highly intelligent with great analytical and communication skills. In general, Alicia is compassionate and hard working with perseverance and ambition and is well liked and respected by her colleagues. Alicia would be an extremely positive asset to any company and I have no hesitation and great pleasure in endorsing her.l.”
Riis Francis, Business Consultant
Worked directly with Alicia at Kaiser Permanente
“Alicia reported to me as head of the PMO for a large Healthcare client. Alicia had previously been managing administrative, operational, and event management aspects of the office . As part of my team Alicia continued to assist with these areas and also with PMO resource tracking. She also collaborated with and served as point of contact to HR. She assisted with budgeting activities, managed resource on-boarding and off-boarding and created manuals to facilitate this process. Alicia proved she was willing to go the extra mile in assisting with an office move that required her to initiate the process of identifying a location, managing a budget for the relocation, procurement of many aspects of the office infrastructure. She managed this while attending to other aspects of what was required of her in the PMO, including coordinating team events and maintaining a team communication board on Sharepoint.”
Michael Kenny, Senior Manager
Managed Alicia directly at Accenture
“I had the pleasure of working with Alicia at Kaiser Permanente, she supported my team of project managers who are located across the US and was a key player on our team. She has an inquisitive nature and was always willing to explore process improvements and find solutions to a vast variety of issues. Alicia has strong analytical and communication skills which are further enhanced by her enthusiasm for learning. Her detailed, yet pragmatic approach, ensured the requirements of each project were met while keeping the project managers informed and ensuring minimal rework. She was very articulate explaining the status of each of her projects and was always available and open to questions and discussions. She is a multi-talented individual that I believe would perform well under any circumstances. I highly recommend her without reservations.”
Emily Farrer, Program Manager, KPIT
Managed Alicia indirectly at Kaiser Permanente
“I have known Alicia for over a year and I highly recommend her. She is very detailed and not afraid of ambiguity. SHe is very knowledgeable and works wells with other people. She is a subject matter expertise on Primavera P6, a project management tool.”
Tina Fashoro, MBA, PMP, ITIL
Worked directly with Alicia at Kaiser Permanente